SOPs and training your team will actually use.
I document how your best people do the job, turn it into SOPs and onboarding playbooks designed around how people really work under pressure, and train your frontline team to follow them. Fixed-scope, remote projects, in English or Spanish.
Free, 30 minutes, no obligation. Or see a sample SOP first.
Sound familiar?
- Your best procedures live in two people’s heads — and one of them is you.
- You’re hiring fast, or opening a second location, and every new person learns it a little differently.
- The same mistakes keep coming back, and every fix depends on you catching it.
- You already wrote the procedures down. Almost nobody follows them.
- Your team can follow the steps on a good day, but focus, follow-through, or composure slips the moment things get busy or stressful.
- An audit, a franchise package, or a sale is coming — and “how we do things” needs to exist on paper.
What I help with
SOP Design
Your most critical procedures, documented and usable in weeks — from a single SOP Sprint to a full Onboarding Playbook for a role you hire into repeatedly, built around time to proficiency.
Team & Leader Training
Frontline enablement and change-management adoption: procedures people were actually trained on, plus the focus, habits, and composure under pressure that make a team execute consistently — delivered by an ICF-trained coach.
Talks & Workshops
Keynotes and workshops on performance under pressure for a company event or offsite, in the same practical style used in team training.
How I work
1. Observe
I watch and document how your best performer does the task — not how the old manual says they should.
2. Design
I turn that into a clear procedure and a one-page job aid, then check it against a human-factors checklist: Can someone hold this in their head mid-shift? Where does it usually go wrong, and is that step flagged? Would a new hire know what to do when something doesn’t match?
3. Train
I run the session so the team learns the new procedure — not just receives a document to file away.
4. Verify
I check back after rollout to confirm the procedure is being followed, and adjust what isn’t working.
Why work with me
I’m a Human Performance Consultant with I-O Psychology (UCV) and a Master’s degree (M2) in Work Psychology & Ergonomics, Université Paris X Nanterre — the human-factors discipline behind how I study work — and I spent nearly 20 years building training and process documentation inside large industrial operations — oil & gas, food & beverage, glass manufacturing, meat processing. In places like that, a procedure nobody follows is expensive and sometimes dangerous, so you learn fast what makes one stick: fewer steps, the right steps flagged, and people trained on it rather than emailed it. That’s what I bring to businesses of 11–200 people — without the corporate overhead. I’m an ICF-trained coach and bilingual (English and Spanish) — a coaching and public-speaking background that also shows up in how I run training sessions and talks. See my full background
Sample SOP
See exactly what you’d get: a sample SOP and one-page job aid, built the same way I’d build yours.
FAQ
Do you work remotely or on-site?
Remote by default — video calls, screen shares, shared documents. On-site work in South Florida is available with a travel fee.
How long does a project take?
Most engagements run two to six weeks depending on scope, from a single SOP sprint to a full onboarding playbook.
What format do I get the deliverables in?
Whatever your team already uses — Google Docs, Notion, or PDF — plus a one-page job aid version of every SOP.
Do you work in Spanish?
Yes. Every deliverable can be produced in English, Spanish, or both.
We don’t have any procedures written down yet — is that a problem?
That’s the most common starting point. The diagnostic call is where we figure out the highest-impact place to start.
How is this different from a template or an AI-generated SOP?
Every procedure is built from how your team actually works, reviewed against a human-factors checklist, and followed up with training — not filled in from a generic template.
Do you also do staff training or speaking engagements?
Yes — Team & Leader Training and Talks & Workshops are both on the Services page, alongside the SOP work.